Job Title: Returns and Quality Assurance Assistance

Location: Based in the USA

Job Description: 

We are seeking a detail-oriented individual based in the USA to join our team as a Returns and Quality Assurance Specialist. This role involves receiving customer returns, analyzing them to identify defects or issues, and efficiently processing returns or exchanges.

Responsibilities:

• Receive customer returns and inspect them for defects or issues.
• Conduct quality assessments to determine the condition of returned items.
• Fulfill returns by processing refunds or replacements for customers.
• Coordinate with UK staff and customer service personnel to ensure accurate handling of returns and exchanges.
• Communicate effectively to identify customers and destinations for outgoing items.
• Handle return system processes, including managing waybills and return slips.
• Execute exchanges promptly and accurately.
• Maintain a high level of efficiency in all aspects of the return and exchange process.

Requirements:

• Previous experience in a similar role preferred.
• Strong attention to detail and ability to identify defects or issues.
• Excellent communication skills to collaborate with team members and customers. 
• Proficiency in handling return systems and understanding of waybills and return slips.
• Ability to work independently and efficiently manage time.
• Fast learner with the capability to adapt to new processes and technologies.
• Must be based in the USA for easy access to receive and process returns.

Benefits:

• Competitive salary based on experience.
• Flexible work environment.
• Collaborative team atmosphere.

If you meet the above qualifications and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.

How to Apply: 

Qualified candidates should apply by e-mail only to heritageclothingstore@gmail.com. Subject line should be "Returns and Quality Assurance Assistance", and a cover letter and resume or curriculum vitae (CV) should be attached. Submissions which do not follow the above instructions will not be considered.