FAQ
About us
Our products are made in Lagos, Nigeria.
Yes, and we are proud!
Yes we are.
Our handmade pieces are crafted using ethically sourced materials obtained through fair-trade practices, ensuring minimal impact on the environment throughout our production, processing, shipping, and logistics chain. The fabrics we use are meticulously manufactured using age-old processes, predominantly by hand, and occasionally employing centuries-old dyeing and staining techniques.
Our clothes are made to make every woman feel confident, beautiful and attractive regardless of age, size, race or nationality. We embrace everyone and we are proud and privileged to serve women all over the world thus integrating our African culture/fabrics with the western style through our gorgeous pieces.
Shipping
We ship from Northern Ireland, United Kingdom and Mississippi, United States of America.
No, there are no extra customs charges for some EU customs as we ship from Northern Ireland. However, some countries in the EU might request that you pay for customs. Please check with the customs of your country.
Again, ensure to check with your country should there be any charges.
Yes, we ship worldwide. Shipping costs differ from country to country. Please see question below for more details on this.
We provide express shipping to all customers across various countries.
However, if you're requesting express shipping within the UK, please note that immediate 24-hour shipping after 1pm is not guaranteed. Email heritageclothingstore@gmail.com for further enquiries.
Thank you for your understanding.
We ship from both Northern Ireland (UK) and Mississippi (USA).
UK
-Next Day Delivery - Royal Mail Tracked Service: £6.99 (1 business days). Please note that orders placed after 1 PM may not guarantee next day delivery.
>> Please note: Express shipping will be processed the same day. Saturday deliveries are not guaranteed for same-day service. Thank you for your understanding.
- UK Standard Delivery: Free Shipping for orders over £50
Republic of Ireland
- Express Shipping: £12
- Standard Delivery: £4.99
USA
- Express Shipping: £45
- Standard Shipping: £5.27
Canada
- International Express (2-3 Business Days): £28
- International standard tracked: £17
Australia
- International DHL express (3 Business Days): £37
- International Standard Shipping: £23
Europe
-International DHL express (1-2 business days): £24
- International standard tracked £13
Rest of the Globe: See prices at Checkout or contact us below for more details.
Please contact us on heritageclothingstore@gmail.com
Yes.
Next Day Delivery - Royal Mail Tracked Service: £6.99 (1 business days).
>> Please note that orders placed after 1 PM may not guarantee next day delivery.
UK Standard Delivery: Free Shipping for orders over £50
No. We ship from Mississippi, USA.
Yes., before it ships out to you. Unfortunately, once it has been shipped you cannot change the address.
You can change your address before the order is sent. Please send an email to heritageclothingstore@gmail.com
To address the potential risk of theft, we kindly request customers to indicate their preference for a signed delivery by sending an email or including a note with their order. This proactive measure allows us to make necessary arrangements before dispatching items, ensuring your valuable shipments are safeguarded throughout the journey. Please note that failure to adhere to this procedure may result in the absence of a refund or replacement in the event of theft.
ORDER
Yes, you will, if you do not get it in your main email, please check your spam folder. Sometimes, confirmation messages are sent via SMS.
We will always send tracking information once an order is processed.
All express orders are sent via DHL.
To track via DHL click here: https://parcel.dhl.co.uk/track-a-parcel/
For standard deliveries, orders are sent via Royal mail or Fedex.
To track via Royal mail please press here: https://www.royalmail.com/track-your-item
To track via Fedex: https://www.fedex.com/en-us/tracking.html
All UK standard shipping orders are sent via Royal mail - 48 hours tracked service. No signature required. Should you require signed for deliveries, please reach out to us on heritageclothingstore@gmail.com.
UK: Standard Shipping: 2-3 working days
Express Shipping: Next working day - for orders placed before 1PM
Ireland: Standard Shipping: 2-3 working days
Express Shipping: Next working day - for orders placed before 1PM
USA: Standard Shipping: 3-5 working days
Express Shipping: 1-3 working days
CAN: Standard Shipping: 5-7 working days
Express Shipping: 2–3 working days
Europe: Standard Shipping: 3-5 working days
Express Shipping: 1-2 working days
AUS: Standard Shipping: 5-7 working days
Express Shipping: 3 working days
Rest of World: Standard Shipping: 10 working days
Express Shipping: 3-5 working days
Once the item is dispatched, we, unfortunately, cannot change the adjust the address.
Please reach out to us at heritageclothingstore@gmail.com for further information. Please note that we are not liable for lost orders if the address on the orders is incorrect.
For cancellations, please reach out to us on Chat via the website or email heritageclothingstore@gmail.com
Please contact us at heritageclothing@gmail.com
No.
CURRENCY
Your currency will be automatically populated on our website or you can change the currency using the currency icon on the bottom right-hand side of the website.
Our online store is registered and based in the UK. As a result, your location will be converted to pounds sterling at checkout. Please don't be alarmed by this adjustment. To ensure the correct amount is charged by your bank, we recommend using your currency converter to calculate the total. If you require further details or assistance, please feel free to contact us at heritageclothingstore@gmail.com.
GIFTING
Gift cards are available to purchase on the website.
If you're interested in gift wrapping, please reach out to us at heritageclothingstore@gmail.com
Create an account first. After your purchase(s), points will be automatically added to your account. You can then redeem them for rewards.
Follow the link to learn how to redeem your points >> Click Here
No.
PRE ORDER ITEMS
No
Pre-order items are shipped 10 working days after your order is placed.